CANCELLATION AND RESCHEDULING POLICY
Please carefully note the 48 hour cancellation and rescheduling policy. Since HH reserves the time for your appointment, no-call/no-shows and appointments canceled/rescheduled within 48 hours or less of the session start time will be charged the full price, as listed on the website.
- The 48 Hour Cancellation Policy is strictly enforced for all sessions and appointments. This includes massage, reiki, lactation counseling, hypnosis, and postpartum doula shifts.
- The 48 Hour Rescheduling Policy is strictly enforced for all sessions and appointments. Sessions may be rescheduled up to 48 hours or more before session start time. Rescheduling requests received within 48 hours or less of session start time are considered late cancellations and the full fee will be due unless HH is able to successfully rebook the time slot to its entirety.
If you are in labor and need to cancel within 48 hours or less of the appointment start time you will still be charged the full cancellation fee. However, you will be issued a credit for a 60 minute in-office postpartum massage to be used within 13 weeks post delivery (16 weeks may be granted following a cesarean birth), guaranteeing bodywork during the 4th trimester.
*It is the responsibility of the client to ensure they are on time and present for their appointments. While the scheduling system automatically sends confirmation and reminder emails, HH is not responsible for emails that go to spam - clients must make note of the sessions they book and are responsible for the time scheduled. The cancellation fee will not be waived. *
Repeat rescheduling of a single appointment is not permitted.
If you or anyone in your home is sick or suspects they are sick in any way, you may not come in. Clients who come to their scheduled appointments presenting any signs or symptoms of potentially contagious illnesses will be charged in full and sent home to isolate.