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48 HOUR CANCELLATION AND RESCHEDULING POLICY

 

Because HH reserves the time for your appointment, no-call no-shows and appointments canceled/rescheduled within 48 hours or less of the session start time will be charged the full price of the scheduled service, as listed on the website.

- The 48 Hour Cancellation Policy is strictly enforced for all sessions and appointments. Appointments canceled within 48 hours or less of session start time will result in a charge for the full fee of the scheduled service unless the time slot is booked to its entirety by another client. Requests to shorten the length of any appointment within 48 hours of session start time are considered late cancellations and the full fee for the original appointment will be due.

- The 48 Hour Rescheduling Policy is strictly enforced for all sessions and appointments. Rescheduling requests received within 48 hours or less of session start time will result in a charge for the full fee of the scheduled service unless the time slot is booked to its entirety by another client. Repeat rescheduling of a single appointment is not permitted.

While cancellation and rescheduling fees were waived due to both suspected and confirmed illness from February 2020 - December 2023, effective January 1, 2024, HH will no longer be extending this courtesy, and the full fee for the scheduled service will be due if the time-slot is not rebooked to its entirety by another client.

PRENATAL CLIENTS:

If you are in labor and need to cancel within 48 hours or less of the appointment start time you will still be charged the full cancellation fee for your scheduled service. However, you will be issued a credit for one 60 minute in-office postpartum massage to be used within 13 weeks post delivery, guaranteeing bodywork during the 4th trimester.

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If you or anyone in your home is sick or suspects they are sick in any way, you may not come in. 

*While the scheduling system automatically sends confirmation and reminder emails, HH is not responsible for emails that go to spam. The cancellation fee will not be waived. *

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